Privacy Policy

This privacy policy discloses the privacy practices for Access MRI Surrey Clinic Inc. for this website and for our use of Artificial Intelligence (AI) for handling of telephone calls. 

 

This Website (accessmri.com)

 

This privacy policy will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your health information with a third party outside of our organization, other than as necessary to fulfill your request, for example with a doctor requesting an MRI examination on your behalf.

Unless you ask us not to, we may contact you via email in the future to tell you about our services, to collect feedback or to inform you of changes to this privacy policy.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as health information or credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees and physicians who need the information to perform a specific job (for example, medical office assistants, radiologists, technologists or billing staff) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Registration

In order to use some features of this website, a user must first complete a registration or information form. During this process a user is required to give certain information (such as name and email address). This information may be used to contact you about the services on our site in which you have expressed interest.

 

Orders

If you wish to purchase a service from us though this website, we request information from you on our order form. You must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to provide you with service(s) you have requested. If we have trouble processing an order, we’ll use this information to contact you.

 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Sharing

We share aggregated demographic information with our business partners. This is not linked to any personal information that can identify any individual person.

 

We use your personal information (e.g. name, health card number) in order to request information from other health care providers (e.g copies of lab test results, imaging reports). This information is required in order for us to safely and properly perform medical services which you have requested.

 

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Surveys

From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Survey information will be used for purposes of monitoring or improving user satisfaction and effectiveness of this site.

 

Artificial Intelligence (AI) Handling of Telephone Calls

 

1. How We Use Artificial Intelligence (AI) for Call Handling

We utilize an automated AI Receptionist to answer incoming calls, route inquiries, help with scheduling appointments, and summarize phone conversations. When you interact with our AI Receptionist, your voice, spoken words, and any personal information you volunteer during the call are captured and converted into text to fulfill your requests.

2. Where Your Data Lives (Data Residency)

Data at Rest (Canada): All permanent records generated by the AI Receptionist—including call audio recordings, text transcripts, call logs, and contact details—are securely stored at rest exclusively within Canada using cloud infrastructure located in Canadian data centres.

Data in Transit / Processing (Cross-Border): To process your requests in real-time, the AI Receptionist securely transmits transient call data to Amazon Bedrock, an enterprise artificial intelligence inference service. Depending on region availability and model optimization, this transient data may be processed on secure servers located outside of Canada (such as the United States).

3. Safeguards & Cross-Border Accountability

No AI Model Training: We have configured our enterprise AI infrastructure so that none of your personal information, voice recordings, or call transcripts are ever retained by third-party AI vendors, nor are they used to train or improve any public or proprietary AI models.

Transient Ephemeral Processing: Any data sent outside Canada for AI inference is strictly ephemeral. Once the AI Receptionist generates the response or summary, the data is instantly deleted from the external inference server and returned to our secure storage in Canada.

Foreign Legal Disclosure: Because data is briefly processed outside Canada, it may be subject to the lawful access laws of that jurisdiction (e.g., the U.S. CLOUD Act) while in transit. However, because the data is processed ephemerally and encrypted end-to-end, the risk of external exposure is minimized.

Data Minimization: The AI Receptionist is programmed to extract and retain only the minimal amount of personal information necessary to process your specific call requests.

4. Your Rights and Consent

By interacting with our AI Receptionist, you acknowledge and provide consent to the collection, processing, and cross-border transient routing of your personal data as described above. 

Right to Withdraw Consent: You may refuse to interact with the AI Receptionist at any time. If you do not wish to have your call handled by AI, you may request to be transferred to a human operator or contact us via alternative means.

 

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone at 604 670-5450 or at info@accessmri.com.